FAQ
Where are your boots made?
Our boots are made in the EU, primarily made in Italy.
Are Santana Canada boots waterproof?
Most of our boots are weatherproof or waterproof. The boots with ProDri are 100% waterproof.
Can I call in to place an order?
Yes you can! On the checkout page, there is an option to pay for your order via telephone. Alternately, you may also phone our customer service line to place an order: 1-888-SANTANA (726-8262).
I have a store and would like to carry your products.
Please Contact Us and we will get back to you with more information.
How can I find your currency exchange rate for a product I would like to purchase?
We would advise that you contact your bank and / or credit card provider for accurate exchange rates as these conversions vary by banks.
Do you ship internationally?
Unfortunately, we do not ship internationally with exception to the contiguous U.S. including Alaska.
Do you Ship to the United States? Continental or Contiguous?
Yes we do, however, only to the contiguous U.S.
By definition, contiguous U.S. EXCLUDES the following states / territories:
- Hawaii
- Alaska**
- Puerto Rico
- Guam
- Virgin Islands
**NOTE: Santana Canada WILL ship to Alaska.
What's your return policy?
Our return policy may be found here: Return Policy
If you are not satisfied with your purchase, we now offer Flat Rate Return shipping in Canada and to the contiguous U.S. on unworn product(s) in its original packaging within 30 days of purchase. The flat rate return Fee is $15 CAD plus all applicable taxes for Canada and $20 CAD plus all applicable taxes for the U.S.
Please contact Santana Canada customer service at 1-888-SANTANA (726-8262) to request a Return Authorization Number (RAN). All product(s) returned must be accompanied by a Return Authorization Number and your original packing slip. Please include the packing slip with your return product and place the completed WWW RAN# label on the outside of your return package.
